Feedback
Tell us what was useful, confusing, or missing. Context about the screen and what you expected is especially helpful.
Send feedback ↗Rider support
Tell us what
got in the way.
TrackMX is a beta. Clear reports help us separate a rough edge from a problem that could cost someone a ride day.
Email [email protected]Bug reports
Include app version, iPhone model, iOS version, the steps you took, what happened, and a screenshot if it contains no sensitive data.
Report a bug ↗Privacy requests
Ask about access, correction, export, location, notification, integration, or deletion data practices. Send from your sign-in email when possible.
Make a privacy request ↗Permanent account deletion
A clear path out.
You do not need to explain why. The authenticated in-app route is the fastest way to identify the correct account; email remains available if you cannot open the app.
- 1
In the app
Open Settings → Account & data, choose the permanent deletion request, and review the consequences.
- 2
Confirm
Type DELETE and submit. The app immediately makes supported profile, Garage, and ride data private, disables track alerts and push devices, and signs out the requesting device.
- 3
Audited removal
Support verifies the authenticated request, then removes or de-identifies account data and files in dependency order. Community track identity and public source/schedule history may remain de-identified so a shared place is not orphaned.
Can’t access the app?
Email an account-deletion request.
Send from your TrackMX sign-in email when possible. Include the account email and handle. We may ask for reasonable verification. Never send a password, one-time code, or raw FIT file.
What to expect
We review support and privacy messages as soon as reasonably practicable, prioritizing account access, privacy, and safety-sensitive track-data issues. Because this is a small beta, TrackMX does not promise a fixed response-time SLA. If your report concerns an immediate venue condition, contact the venue directly.